tag:blogger.com,1999:blog-4103824621608829786.post2429817721184515313..comments2023-10-21T04:09:56.122-06:00Comments on Makeup By Ariel: My thoughts on the NYX 12 Year Anniversary SaleMakeupArielhttp://www.blogger.com/profile/16528663271138065005noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-4103824621608829786.post-89786360561460682432011-05-18T12:03:15.816-06:002011-05-18T12:03:15.816-06:00Hi there! I saw you post on my NYX Fail blog artic...Hi there! I saw you post on my NYX Fail blog article and I came over. I completely agree with you.<br /><br />And as far as the e-mails from NYX...still waiting for that. I had e-mailed them right away and have yet to receive this code. Then again, I won't be used anyway b/c I wanted to try out some new products at $1.20...not $8. Spending $8 on a foundation that I can't even see in the store seems pointless. I'll just guess at my shade and if it's wrong, I've wasted $8.Staci https://www.blogger.com/profile/18321266638050447405noreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-10261302330800553642011-05-17T20:29:49.944-06:002011-05-17T20:29:49.944-06:00JUST AN UPDATE:
This is from an e-mail sent to ano...JUST AN UPDATE:<br />This is from an e-mail sent to another customer:<br /><br />Dear NYX Fan,<br /><br />Thank you for taking your time out to shoot us a little note. We want to personally express our apologies to you due to the experience that you had during our 12 Year Anniversary Sale. We hope you know that this was a good experience for us as a company, just so we know how to better prepare ourselves for our next big event!<br /><br />We hope that you accept this 50% off discount code and free shipping for your next purchase with NYX Cosmetics!<br /><br /><br />I seriously cannot believe they are still acting like this towards us. Are they incapable of admitting that the made a mistake instead of either acting like everything is fine or blaming it on their customers?MakeupArielhttps://www.blogger.com/profile/16528663271138065005noreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-77161694057766092502011-05-17T16:27:33.176-06:002011-05-17T16:27:33.176-06:00Well I haven't had this problem, perhaps is be...Well I haven't had this problem, perhaps is because I havent had the need to go and buy in their on-line shop, the only NYX shop I have here in Mexico City ALWAYS have the current products in stock and whatnot. Is pain ye all ladies have experienced this :( I can't say i am against NYX because I didn't have this problem with the company. However I can't justify them, anywho, I hope everything is sorted out soon and in the best way possible.<br /><br />~Dana.Dana's Lil' Makeuphttps://www.blogger.com/profile/04571426188649110612noreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-21809402238822801082011-05-17T14:41:12.837-06:002011-05-17T14:41:12.837-06:00Great letter- and a pat on the back for actually s...Great letter- and a pat on the back for actually speaking your mind to the company directly. I really feel like, at this point, NYX has set their course of action (50% off code) and will not be honoring the sale unless more drastic action is taken. <br /><br />I urge everyone effected to contact the California Attorney General, the Federal Trade Commission and the Better Business Bureau. <br /><br />I, like you, wasn't at all upset at the site crash and lag once it was up. I think we all know to expect that. But to pretend as if this issue was not a big deal and offer a lesser consolation to the LITERALLY 99% effected? As you said, incomprehensible.Anonymoushttps://www.blogger.com/profile/04108209313329136795noreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-27921731935828200292011-05-17T13:09:31.091-06:002011-05-17T13:09:31.091-06:00I added this & resent the letter to the custom...I added this & resent the letter to the customer service e-mail address, sense I had forgotten to put this in last night.<br /><br />PS- One of the other big things that upset a great deal of us was that you social team would post that they were working on something & then there would be no further communication from them, leaving your customers to assume the support team had left. If it is necessary for your team to leave then it is only proper to inform your customers of this. A simple message stating that they understand there are still problems but they need to leave the office & will continue to work on the issues at a given time.MakeupArielhttps://www.blogger.com/profile/16528663271138065005noreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-36479760857036017112011-05-17T08:02:16.929-06:002011-05-17T08:02:16.929-06:00Agreed! And well written! I also will not be using...Agreed! And well written! I also will not be using their coupon.Kimhttps://www.blogger.com/profile/01505963987551902605noreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-16782004804469498582011-05-17T07:35:56.555-06:002011-05-17T07:35:56.555-06:00My sister was the one who told me about the sale, ...My sister was the one who told me about the sale, she is finishing beauty school and was hoping to use the sale for her makeup kit. It's unfortunate for Nyx that when she's a successful makeup artist none of her makeup will be Nyx and now she will not be able to recommend them with good conscience. I was so excited for this sale and now I'm just disgusted with the way the customers have been treated. I tried for four hours to put products in my cart, went to bed and got up hours later and tried again. I was so close to checking out but walked away with nothing. I will NOT be using the coupon.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-55479986476713125472011-05-17T04:35:55.424-06:002011-05-17T04:35:55.424-06:00Also I think that they had no right to be saying c...Also I think that they had no right to be saying congrats to people that made it through. The whole point of the sale is so that people will buy. NYX, you don't get a pat on the back for the site doing what it is supposed to do only a handful of times.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4103824621608829786.post-76003576986696340642011-05-17T04:33:59.303-06:002011-05-17T04:33:59.303-06:00I am with you on this all the way. I spent so many...I am with you on this all the way. I spent so many hours waiting for the site to work. I was fully prepared to spend a decent amount of money on the site as well. I was very calm and patient through the 15 hours it took for me to get everything into my cart and then spent another 6 trying to just checkout. In the end it didn't even matter so much about the sale. It was the principle of the thing. I don't understand why the sale was done on a day when no one would be at NYX to help and why instead of changing their offer did they not just apologize and find a different way of giving us the same sale. I feel very cheated in the fact that we were never given a straight answer as to what was going on and at one point was even told by a rep that they themselves couldn't access their own site? I feel that if they cannot honor the sale that they can atleast give us full detail as to what happen. We are willing to give them our time and money that is the least they can do I feel.<br />As far as their claim of technical issues, I cannot say that I believe that it was their original intention to do this or not but I can say that it was awfully suspicious that their site conveniently started to work again with no problems after the sale was over. I would like the company to just be straight up with us. I feel like they were putting the problem more on the customer and less on the fact that they were ill prepared.Lyrica-Reneehttp://www.facebook.com/walkinginreverienoreply@blogger.com